Audio and Video Error Troubleshooting Messages for Candidates and Organizations

Common Response for Organizations:

Hello,

We received an alert that you were having difficulty using audio and video. 

Are you on a VPN or organization managed network or device that could be blocking audio and video? Are you able to disconnect from that?

Are you using another application like Zoom, Teams, etc. that is using your camera and microphone already? This could be blocking your camera and microphone on the site, and you may need to shut down the program.

Is your camera and mic set to allow in the browser? (There is a camera or toggle menu icon in your URL bar).

Did you configure your devices to the site?

https://www.careereco.com/Chat/ConfigureMedia

RecruitMilitary: 

https://recruitmilitary.careereco.com/Chat/ConfigureMedia

Careers4Canada:

https://careers4canada.com/Chat/ConfigureMedia


Common Response for Candidates:

Hello,

We received an alert that you were having difficulty using audio and video. 

Is your camera and mic set to allow in the browser? (There is a camera or toggle menu icon in your URL bar).

Are you using another application like Zoom, Teams, etc. that is using your camera and microphone already? This could be blocking your camera and microphone on the site.

Did you configure your devices to the site?

https://www.careereco.com/Chat/ConfigureMedia

RecruitMilitary: 

https://recruitmilitary.careereco.com/Chat/ConfigureMedia

Careers4Canada:

https://careers4canada.com/Chat/ConfigureMedia

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